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The study, which covers fiscal years 2007 through 2011, found that since 2007, the companies in the sample achieved an aggregated compounded annual growth rate (CAGR) of 30%. This growth has primarily been driven by large LPO service providers, with revenues exceeding Indian Rupees (INR) 500 million.
KMI has found that over the past five years, the growth rate has somewhat slowed to a more sustainable level. A key factor for growth, in the past and going forward, is revenues per employee remaining near or above INR 800k.
A further key finding is that while the very small providers find it necessary to fuel growth through debt, they are hard pressed to service their increasing debt levels.
The report includes service provider profiles of 20 LPO firms, along with their service offerings, key financial ratios, shareholding patterns, and names of directors.
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