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(USGovernment-News.Com, October 24, 2013 ) Resistance, misunderstandings and volatility are hazards commonly encountered when dealing with difficult people. Learn to manage such interactions safely and effectively at Beyond Conflict 2013 Nov. 7-10 in Brookfield, Wis.
Many of the workshops on Nov. 8 and 9 address the skills needed personally and professionally when dealing with difficult people. The workshops include:
— Building a bridge over personal differences: When someone dismisses, manipulates or misinterprets your words, it may be due to differences in culture or gender. For many people, these differences come from a deep pool of misunderstanding. After all, we are socialized from a young age to act (and react) within the boundaries of our own particular culture and gender. Get some perspective and become more effective with this presentation on gender, culture and communication with Vistelar consultant and relationship expert Peter Harrell, Jr. (www.pharrell.vistelar.com)
— Shutting down verbal resistance: Learn how to deal with difficult people through redirection and persuasion, in your interactions with employees, customers (and yes, your own teen-agers) with facilitator and Vistelar consultant Vanessa Holmes.
Beyond Conflict 2013 (www.BeyondConflict2013.com) will be held Nov. 7-10, 2013, at the Brookfield Sheraton Hotel in Brookfield, Wis. The conference explores the many applications of the Verbal Defense & Influence conflict management strategies taught by the Vistelar Group. The conference is open to the public.
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