The global business support services market was valued at $30 billion in 2017, and is expected to be driven by emerging markets such as China and India as a large student population graduating from colleges is fuelling the demand for employment services, creating the need for employment generation. North America was the largest geographic region in the market, accounting for nearly two-fifth of the global market share.
The business support services market in The Business Research Company’s report is segmented into: document preparation services, telephone call centers, business service centers, collection agencies, credit bureaus and others - business support services.
The USA was the largest country in the market, accounting for one-fifth of the global business support services market share.
The top five competitors in the markets are Tata Consultancy Services Limited, Hewlett Packard Enterprise Co, Genpact Ltd, A.T. Kearney Inc., and Grant Thornton LLP. Tata Consultancy Services Limited was the biggest player in the market in 2017. It provides information technology (IT) and IT enabled services worldwide. It also provides platforms for customer intelligence and insight to deliver personalized banking, retail, and communications. It is based in Mumbai, India.
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