(USGovernment-News.Com, July 11, 2018 ) Contact center is a central hub in an organization that manages all its customers. It typically comprises of one or multiple online call centers. The company may however include other kind of customer contacts also, which include newsletters, e-mail, mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing.
The report aims to provide an overview of Global contact center Market along with detailed segmentation of market by deployment type, technology, and industry verticals, across five major geographical regions. Global contact center market is expected to witness growth during the forecast period.
The objectives of this report are as follows:
- To provide overview of the global contact center market - To analyze and forecast the global contact center market on the basis of deployment type, technology and industry verticals - To provide market size and forecast till 2025 for overall contact center market with respect to five major regions, namely; North America, Europe, Asia Pacific (APAC), Middle East and Africa (MEA), and South America (SAM), which are later sub-segmented across respective major countries - To evaluate market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend - To provide exhaustive PEST analysis for all five regions - To profiles key contact center players influencing the market along with their SWOT analysis and market strategies
Some of the important players in contact center market are Avaya, cisco, Huawei, Enghouse, Verint, HP Enterprise, NFC, NICE, MINI, and Calabrio among others.
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